Last Updated on 20 September 2018
Nuagerie Inc., which trades under the name Nuagerie (together with its agents, representatives, consultants, employees, officers, and directors — collectively, “Nuagerie”, “we”, or “us”) provides web hosting, domain name, website creation, website security, and online marketing services. We are a Canadian corporation based in Montreal, Canada.
You may withdraw your consent to our management of your personal information, at any time, subject to legal and contractual restrictions, upon reasonable notice. However, such a withdrawal may reduce our ability to provide you with certain products and services. For more information on the implications of withdrawing your consent or to notify us of the withdrawal of your consent, please contact our support team.
For you to use our website, products, and services, we need to collect and process certain information. Depending on your use of our website, products, and services, this may include the following types of information.
We use the information we collect from you for the following purposes:
Data protection law in Europe requires a “lawful basis” for collecting and retaining personal information from citizens or residents of the European Union. Our lawful bases include:
We respect your privacy. We do not disclose, sell, trade, or otherwise transfer your personal information to third-parties without your prior consent, except as described below.
When you register for a domain name, we are obligated to transmit certain personal contact information (e.g., your name, address, telephone number, and email address) to the applicable domain name registrar for publication in the publicly accessible WHOIS database. Domain name registrants are required to provide and maintain accurate contact information in the WHOIS database. Unfortunately, as the WHOIS database is publicly accessible, it is a target for data harvesting by persons or organizations engaged in spam, fraud, and identity theft. Consequently, we offer you a Privacy Protection service that will shield your personal information by making us your WHOIS trustee and by listing the contact information of our privacy team instead of your own in the WHOIS database. The Privacy Protection service is available with most domain types during registration or transfer orders, but you may opt out by unselecting the service during the order process. We highly recommend against opting out, but should you do so or should you register a domain type that does not support Privacy Protection, you accept that your personal contact information will be publicly disclosed in the WHOIS database.
We may use certain personal information for promotional purposes (e.g., testimonials on our website). When submitting testimonials through our website or our social media pages you agree that your name, testimonial and website address may be used without additional consent. We will not publicly disclose any of your sensitive information, including your account information, payment information, or personal contact information, without your explicit consent.
Non-personally identifiable visitor and user information may be provided to other parties for marketing, advertising, analytics, or similar purposes.
We may share your information with certain trusted third-party services to help us provide, improve, promote, or protect our website, products, and services. When we share data with third-party services that support our delivery of our products and services, we require that they use your information only for the purposes we have authorized. We may also share information that is aggregated and anonymized in a way that it does not directly identify you.
Our trusted third-party partners include:
We reserve the right to disclose personal information when we believe that doing so is reasonably necessary to comply with the law or law enforcement, to prevent fraud or abuse, or to protect the rights, property, or safety of Nuagerie, its employees, users, or others.
We may retain archival copies of your information for up to 9 months after your data or account is flagged for deletion or otherwise becomes inactive. Archival copies may be used to restore your data or account in case the data or account is accidentally or maliciously deleted, corrupted, or otherwise damaged. If you wish your information to be deleted prior to the end of the above 9-month period, please contact our support team.
We will also retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, enforce our agreements, and protect our legal rights.
We also collect and maintain aggregated, anonymized, or pseudonymized information which we may retain indefinitely to protect the safety and security of our website, products, and services, improve them, or comply with legal obligations.
These third-party countries have their own laws governing data protection and government access to information. The rules that protect your personal information under these laws may be different than in your home country.
If you choose to use our website, products, or services, you must agree to our Terms of Service, which set out the contract between Nuagerie and you. Further, you consent to having the necessary personal information transferred to trusted third-party service providers, located in Canada and other countries, for processing to provide you with the products and services for which you have contracted us.
Users residing in certain countries, including Canada and European Union member states, are afforded certain rights regarding their personal information. Except where an exception or exemption applies, these rights include your ability to access, correct, and request deletion of your personal information. While these rights are not applicable globally, all users of our products or services can manage and revise their personal information in the “Client Area” on our website or by contacting Customer Service. We may request that you provide us with personal information to verify your identity before we can disclose, change, or delete any personal information related to your account.
To modify or delete the personal information you have provided to us, please log in to the “Client Area” and update your profile or contact Customer Service.
To request an electronic copy of your personal information, please contact Customer Service.
To delete your account, please contact Customer Service. We may retain certain information as required by law or as necessary for our legitimate business purposes.
To opt out of having your personal information disclosed to third-parties for direct marketing purposes, please contact our support team.
Residents of European Union member states have the right to restrict or object to the processing of their personal information under certain circumstances (e.g., to contest the accuracy of the data). They have the right to object to processing of their personal information for direct marketing purposes. To exercise any of these rights, please contact our support team.
Residents of European Union member states have the right to lodge a complaint with a supervisory authority (e.g., privacy office) in the country where they live, where they work, or where an alleged infringement took place, if they consider that the processing of their personal information has infringed European Union privacy law.
We may send you email regarding your order information, product or service information, company news, promotions, and legal information.
We want to communicate with you only if you want to hear from us. We try to keep emails to a minimum and give you the ability to opt in to any marketing communications we send. You may opt out of receiving marketing email communications by following the detailed unsubscribe instructions located at the bottom of each email or by contacting Customer Service and requesting to opt out.
From time to time, we may provide you with necessary information (e.g., service-related announcements or legal information) to which you will not be able to opt out.
We take security seriously, and the security of your personal information is important to us. We employ a variety of security measures to maintain the safety of your personal information when you place an order with us or access your personal information.
No method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee its absolute security. Your account information is protected by a password, which you should choose carefully and keep secure. If you disclose your password to a third-party, you may lose considerable control over your personal information and you may risk that legally binding actions be taken on your behalf. If the security of your password has been compromised, for whatever reason, you should change it immediately.
We encourage the responsible disclosure of vulnerabilities of our website, products, or services by contacting our support team.
You must be 13 years of age or older to register with us. We will not knowingly collect any personal information from children under the age of 13. However, if a child under the age of 13 provides us with personal information, upon written request by a parent or legal guardian, we will delete this information from our files.
If you have any questions regarding our privacy practices, you may contact us by email at firstname.lastname@example.org, or by mail at: Nuagerie, Inc, 11605, boul. Rivière-des-Prairies, Montréal (Québec) Canada, H1C 1R1
Effective: 20 September, 2018