How to open and access support tickets

You can easily open a Nuagerie support ticket – or check the status of an existing one – through your Nuagerie Client Area.


To do so, please follow these steps:

  1. Log in to your Client Area: https://www.nuagerie.com/client-area
  2. Click on the Tickets tab
  3. Click on the Open Ticket option underneath the Support Menu
  4. Your Name and Email Address will be prepopulated.
  5. Enter a Subject, choose the Department you wish to submit the ticket to and enter the Ticket Details in the message box
  6. If required, you may also add an attachment.
  7. Click the Submit button.


To review an existing ticket:

  1. Log in to your Nuagerie Client Area: https://www.nuagerie.com/client-area
  2. From the Tickets tab you can view and sort all tickets associated with your account.
  3. To reply to a ticket, click the View icon and then click the Reply button. Once finished, click the Submit button.


Can’t find a particular ticket?

To serve you better, there are times that our support team will combine tickets that deal with the same issue. Please review your other tickets as you’ll likely find the information you’re looking for.

If you still require more assistance, feel free to contact us by opening a new support ticket on our Contact page or by using our live chat feature.

  • 1 Users Found This Useful
Was this answer helpful?

Also Read

Commonly Used Port Numbers

When configuring your web server settings, you could be asked to enter a particular port number...

Can I transfer my license?

You can transfer your license to another Nuagerie customer at any time. However, the following...

How to Upload Files with FTP

File Transfer Protocol (FTP) is a standard method for transferring files to and from...

Should I upgrade to VPS?

Most blogs and small business websites online run on shared web hosting plans. Shared hosting is...

Addon domains: Brief explanation and instructions

When you sign up for a Nuagerie web hosting package, the first domain registered and/or...