How to Remove Phantom Agents

Locating the task schedule ID

Download the following script to a safe location on the Backup Manager.

wget http://repo.r1soft.com/supportscripts/delete-task-by-task-id-v5.tar.gz

Extract the script from the tar.gz

tar -zxvf delete-task-by-id-v5.tar.gz

Locate the IDs for the schedule(s) being removed.


Access the schedule list from the SBM at the URL below:
https://<IP.of.SBM>/Configuration/schedule_list.zul


Sort the list by Name and locate the entries similar to the following:

Disk Safe Verification (or Merge) Schedule for SERVER (where SERVER is the name of the policy)

Copy the IDs that correspond to Merge or Verification tasks that match the deleted policy.


Stop the cdp-server service:

/etc/init.d/cdp-server stop or service cdp-server stop


Removing the schedule by ID

Execute the script for each ID, using the format and example below:

<path.to.script> <installation.directory> <path.to.r1soft.data.directory> <ID.of.task>


Example:

./delete-task-by-task-id.sh /usr/sbin/r1soft /usr/sbin/r1soft/data 02d444da-41a5-4730-b691-6e3327bde24d


If you still have questions about removing phantom agents from R1Soft, make sure to contact us by opening a support ticket or by using our live chat feature to talk to an operator.

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