Help and FAQ

If you have made changes to your website but they don't seem to appear when you load the page, you may need to either force the page to reload from the server or clear your cache.

Forcing a page reload

Before clearing your cache, you can first try forcing a page reload. To force a reload from the server, press:

Windows

• CTRL + F5

Mac

• CMD + R
• (Command key) – On some Apple keyboards, this key also has the Apple () logo (Source: OS X keyboard shortcuts).

Linux

• F5

Bypass your cache

Sometimes, just refreshing your page does not show your new site content. In that case, you should bypass the cache. When you bypass your cache, you force your browser to re-download a web page's complete, up-to-date content. This should be enough for you to see the new changes.

Go here to see how to bypass the cache on different operating systems and browsers:

• Bypass your cache

Clearing your browser's cache

Sometimes forcing a reload isn't enough, so you may need to clear your browser's supply of stored files. Select the browser you use and follow these instructions to clear the cache.

Windows browsers

Using Firefox (v56)

1. Click the icon on the top right. In the dropdown, select 'Options'.
2. On the 'Options' page, there are several menu items on the left. Click the 'Privacy & Security' menu item.
3. In the center pane are several options. At the top is a 'History' section. Under this click the link titled 'clear your recent history'.
4. A pop-up box displays. At the top, choose the time frame you'd like to clear.
5. Select the checkbox options for Cookies, Cache, and anything else you'd like to remove.
6. Click the 'Clear Now' button.
7. Close and relaunch your browser.

Click the following link to view further instructions from Mozilla:

• Clear Firefox Cache

Using Chrome (v62)

1. Click the icon on the top right.
2. In the dropdown, select More Tools.
3. Select Clear Browsing Data.
4. In the pop-up box that appears choose the time frame you'd like to clear.
5. Select the checkbox options for Cookies, Cache, and anything else you'd like to remove.
6. Click the Clear browsing data button to finish.
7. Close and relaunch your browser.

Click the following link to view further information:

• Clear cache in Chrome

Using Internet Explorer (v11)

1. From the 'Command bar', click the 'Tools' tab and select 'Internet Options'.
2. Click the 'General' tab.
3. On the 'General' tab, click the Delete... button under the ‘Browsing history’ section.
4. Un-check the box titled ‘Preserve Favorites website data’.
5. Check the boxes titled ‘Temporary Internet files and website files’, ‘Cookies and website data’, ‘History’ and ‘Download History’.
6. Click the Delete button.
7. Close and relaunch your browser.

Click the following link to view instructions on how to delete cache in IE9:

• Clear Cache in IE9

Macintosh browsers

Using Safari (v11)

1. Click the Safari menu item on the top left of your screen.
2. In the dropdown box choose Preferences.
3. In the pop-up window click the Privacy tab.
4. Click the Manage Website Data... button.
5. Click the Remove All button.
6. On the pop-up box click the Remove Now button.
7. Close and relaunch your browser.

Using Firefox (v56)

1. Click the History menu item.
2. In the drop-down menu select Clear Recent History...
3. A pop-up box displays. In the drop-down box titled 'Time range to clear.' select 'Everything'.
4. In the 'Details' section below, check 'Cookies' and 'Cache'.
5. Click the Clear Now button to save.
6. Close and relaunch your browser.

Using Chrome (v62)

1. Click the Chrome menu item.
2. In the drop-down menu, select Clear Browsing Data...
3. In the pop-up box, check the options 'Cookies and other site and plug-in data' and 'Cached images and files'.
4. Click the Clear Browsing Data button.
5. Close and relaunch your browser.

Clearing DNS cache

For detailed instructions on how to flush the DNS cache on your computer, please review the following article:

• Flush DNS

If you still have questions about your web browser's cache, feel free to contact us by opening a support ticket or by using our instant live chat feature.