Help and FAQ

FTP stands for File Transfer Protocol, which is a standard network protocol used for the transfer of computer files between a client and server on a computer network.

You may FTP files to an addon domain in two ways:

1. Through your primary domain
   
   To FTP files to an addon domain, use the same information you would use for your primary domain name, with one change: instead of the destination folder/file path being listed as /public_html, it should be /public_html/addondomain.com ( [C1] replacing “addondomain.com” with the actual domain name).

   Your FTP login information would then be:

   Host/Server Address: primarydomain.com (without the “www.”)
   Username: your cPanel username
   Password: your cPanel password
   Destination Folder/File Path: /public_html/addondomain.com
   Port: 21 (you may not be asked for the port number – it depends on the FTP program)
   

   In the above, replace “primarydomain.com” and “addondomain.com” with the actual domain names.

   If your FTP program does not ask for a destination folder/file path, you will need to navigate to the addon domain’s folder through the FTP program before you start transferring files.

    

2. Directly through the addon domain
   
   You can also transfer files using the addon domain’s unique login information.

   Host/Server Address: addondomain.com (without the “www.”)
   Username: addon@primarydomain.com*
   Password: the password you created when you set up the addon domain. If you don’t remember it, you can assign a new password through the FTP Accounts icon in cPanel. You don’t need to know the current password to assign a new one.
   Destination Folder/File Path: (leave blank)
   Port: 21 (you may not be asked for the port number – it depends on the FTP program)

*Treat your username like an email address using your primary domain. For the bit in front of the “@” symbol, just use the addon domain name without the “www.” or the extension (e.g., www.addondomain.com would be just “addondomain” and the username would look like: addon@primarydomain.com).