How to Remove Phantom Agents

Locating the task schedule ID

Download the following script to a safe location on the Backup Manager.


Extract the script from the tar.gz

tar -zxvf delete-task-by-id-v5.tar.gz

Locate the IDs for the schedule(s) being removed.

Access the schedule list from the SBM at the URL below:

Sort the list by Name and locate the entries similar to the following:

Disk Safe Verification (or Merge) Schedule for SERVER (where SERVER is the name of the policy)

Copy the IDs that correspond to Merge or Verification tasks that match the deleted policy.

Stop the cdp-server service:

/etc/init.d/cdp-server stop or service cdp-server stop

Removing the schedule by ID

Execute the script for each ID, using the format and example below:

<> <> <> <ID.of.task>


./ /usr/sbin/r1soft /usr/sbin/r1soft/data 02d444da-41a5-4730-b691-6e3327bde24d

If you still have questions about removing phantom agents from R1Soft, make sure to contact us by opening a support ticket or by using our live chat feature to talk to an operator.

  • R1Soft, Aide, Documentation
  • 2 Users Found This Useful
Was this answer helpful?

Related Articles

 How to Enable the R1Soft plugin on InterWorx

The InterWorx control panel comes preinstalled with the R1Soft plugin. In order to connect the...

 How to Find the Agent's Version

If, for some reason, you need to know the version of one of your agents, simply type in the...

 How to see your control panel options

If you don't see the hosting control panel options, don't panic - they just need to be...

 How to backup MySQL

R1Soft gives the capability of backing up all your MySQL databases. In order to back them...

 How to Install an Agent Manually

First, we need to sort the R1Soft repo out: nano -w /etc/yum.repos.d/r1soft.repo With...