Passwords Overview

The ability to create a strong password is an underrated tool that should be taken more seriously. Just think, sometimes all that stands between a serious personal threat and your sensitive information is a username and password. That's why it's so important to have a unique form of identification that only you would know.

This article offers a couple of suggestions when creating a password, to help our customers stay safe while using the Internet. 

Password guidelines

There are a few things you should always consider when creating a password. These will help to protect your account from being compromised as well as protect other users in the case of an intrusion:

  1. Never use your username as your password or even a portion of it.
  2. Never use personal information such as your name, phone number, address, anniversary, birthday, pet's name, date of birth, license plate, etc.
  3. The longer the password, the better. It's recommended to be at least 8 characters.
  4. Never use the same password twice. Always change it to something new.
  5. Combine letters, numbers and special characters to make your password harder to guess.
  6. Mix upper and lower case letters to increase security.
  7. Do not use common words that can be guessed such as ‘guest’ or ‘password’ or any variations of those words.
  8. Enable Multifactor Authentication when possible.

You can also use an online website to help create a password. An example would be passwordgenerator.

Most importantly: do not share your password with anyone. If someone requires access to your account, try alternate options such as creating a new user for them or giving them panel access through Account Privileges.


The max password length is 31 characters.

You can add special characters. The only characters that are not allowed are single and double quotes.


It's possible that after resetting a password within your panel, you find it's not working, or the old password still functions. This is commonly due to two issues:

  1. Not enough time has passed since changing the password. Allow up to 30 minutes for your password to update online.
  2. Your old password is cached. You may need to clear your web browser’s cache if you find the old password for your user is still being cached upon logging in. If the new password does not work after 30 minutes of changing it, try clearing your web browser cache and then try again:

If you still have questions or concerns, feel free to contact us by opening a support ticket or by using our direct live chat feature.

  • Aide, Password, mot de passe, Nuagerie
  • 2 Users Found This Useful
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