Documentation

What server does KernelCare connect to? To work properly, KernelCare must have access to port 80 of patches.kernelcare.com. However, if your server does not have Internet access, please use KernelCare ePortal. If you still have questions, feel free to contact us by opening a support ticket or by using our live chat feature. How many cores are needed? An 8 core server generally doesn't need more than a 2-CPU license or even a 1-CPU license. (The choice depends on how much of the processing is PHP and how much is LSWS/HTTP.) LSWS is that fast and lightweight. It'll handle all your connections on only a core or two, leaving the other cores untouched for... How to add SSH Keys to your Droplet While Droplets allows you to handle your servers with password-based logins, it's often better to establish and use SSH key pairs. SSH keys are more secure than passwords and can help you log in without having to keep up with long passwords. To use SSH keys with your Droplets: Create an SSH... How to Uninstall Agents To un-install an R1soft agent, please enter the following into your command terminal: rpm -e serverbackup-agent serverbackup-setup If you still have questions regarding the uninstallation of R1Soft, please contact us by opening a support ticket or by using our online live chat feature. How to Uninstall KernelCare You can uninstall KernelCare by using the following command: # yum remove kernelcare If you still have questions or need more assistance, make sure to contact us by opening a support ticket or use our live chat feature to speak with a member of our support team. How to Prevent Breaking your Live Website with the Staging Feature What is Staging? The staging environment is a copy of your production site where you can preview any changes or upgrades before you use them on your production website. This avoids any downtime or unexpected errors on your live website. The Staging Tool makes the process easier and efficient The brand-new... How to install KernelCare KernelCare supports the following operating systems: 64bit versions of RHEL/CentOS 6.x & 7.x, CloudLinux 6.x & 7.x, Virtuozzo/PCS/OpenVZ 2.6.32, Debian 6.x & 7.x and Ubuntu LTS 14.04(v3.13 & v4.4) & 16.04 kernels.See the details of the compatibilities of the nuclei here To install KernelCare,... How Droplets Work Plans There are 2 different kinds of Droplets: Standard and CPU Optimized. Standard Droplets Standard Droplets are the most flexible. We offer Standard Droplets from $7/month for 1vCPU and 1GB of RAM to $1372/month for 32 vCPUs and 192GB of RAM. Standard Droplets are useful for small... How to Tag your Droplets Tags permit you to apply customized labels to a Droplet. You can filter tagged Droplets, automatically include Droplets in Firewall or Load Balancer configurations by tag, and use the DigitalOcean API to initiate an action across numerous Droplets with the same tag. Where to Add Tags You can include... How to migrate from Ksplice to KernelCare Ksplice is a technology that updates kernels with important security patches without the need to reboot. After its acquisition by Oracle, it is now offered as part of Oracle Linux Premier support. KernelCare was created by CloudLinux OS and is therefore independent of the distribution. KernelCare can... How to Restart LiteSpeed If you need to restart LiteSpeed for whatever reason, use the following command: # For Cloudlinux 6/etc/init.d/lsws restart# For Cloudlinux 7, 8 and 9systemctl status lsws If that doesn't work or if you're still experiencing problems, feel free to contact us by opening a support ticket or by using our live chat... How to Connect to Your Droplet via SSH DigitalOcean Droplets are managed using a terminal and SSH. You'll need to have an SSH client and an SSH key pair (optional). Customers generally authenticate either with passwords (not as recommended due to potential security risks) or SSH keys (which are much safer and highly advised). To log in to... How to Remove Phantom Agents Locating the task schedule ID Download the following script to a safe location on the Backup Manager. wget http://repo.r1soft.com/supportscripts/delete-task-by-task-id-v5.tar.gz Extract the script from the tar.gz tar -zxvf delete-task-by-id-v5.tar.gz Locate the IDs for the schedule(s) being... How to Delete your Droplets Deleting a Droplet will permanently destroy the Droplet, its contents, and its automated backups. If you have backup images that you want to save, you will need to convert the backup into a snapshot before deleting the Droplet. To destroy a Droplet from the DigitalOcean control panel: Navigate to... How to Upload SSH Public Keys to your Account Your Droplets account lets you use SSH private keys in order to log in, which is much safer than regular passwords. If you have an SSH public key, you can submit it to your account to make it easier to add your keys to your Droplets. Since it can't be used to re-create the private key, it's safe to... How to Determine your Server's IP Address In the case that your server carries multiple IP addresses, it is important to know which one is your primary one. The Primary IP is the one your system uses to make requests, which means Softaculous will use it to determine and verify your license. If it is not correct, then your license may not work properly,... How to Check if your Kernel is Supported by KernelCare It is very important to know whether or not a particular kernel is supported by KernelCare. KernelCare supports a large number of distributions and kernel versions, such as CentOS/RHEL/CL 5.6 and 7, Debian, Ubuntu, Virtuozzo, and Proxmox VE. To simplify the process, a simple script was created that you can run on... cPanel: Introduction and Access Information Introduction to cPanel The control panel in cPanel allows you to perform multiple complex tasks in seconds through a web interface. Each hosting account receives a secure access to cPanel with its own unique username and password. To give you an overview, here is a short list of the options available in... Difference Between Single, Multiple and Wildcard SSL Secure Sockets Layer (also known as SSL) is the known industry standard used by millions of websites to protect online transactions with their customers. SSL is used to make an encrypted link between a web server and a browser. This encrypted link guarantees that all data transferred between both ends remain private... Official CloudLinux Documentation CloudLinux OS improves server stability, density, and security of your servers by partitioning and limiting resources, such as memory, CPU, connections, for each tenant. If you are new to CloudLinux OS, make sure to visit our knowledge base on CloudLinux, which goes into details about many CloudLinux features. The... Official cPanel Documentation cPanel offers a wide variety of services for you and your growing business. The control panel is packed full of features to take advantage of, but sometimes it can be difficult to navigate through all the options, especially if you are just starting out - that's why cPanel has a website that goes into detail... Official InterWorx Documentation InterWorx is one of the most scalable and reliable solutions available for managing a server, website, or hosting business. The control panel offers two different interfaces: NodeWorx, which manages the server, and SiteWorx, which manages the Web site. Both of the interfaces work together to make it easier for you... Official KernelCare Documentation KernelCare is a product of the CloudLinux OS, offering the possibility to automatically update your kernels without having to reboot your entire server. Its focus on security and constant upkeep of most Linux servers make both CloudLinux and KernelCare an important tool for any online business. If you have... Official LiteSpeed Documentation LiteSpeed is a highly powerful web server that focuses on user interface. Its cache-accelerated hosting platform allows for much faster page loading speeds and its compatibility with a large variety of plug-ins make it easy for users to develop high-speed web applications without the usual hassle. If you have... Official R1Soft Documentation R1Soft is a reliable, multi-tenant server backup manager that offers a scalable web console capable of providing support for thousands of servers with ease. If you have any questions about certain R1Soft features not discussed in our knowledgebase or simply want to see the technical details, feel free to visit... Official Softaculous Documentation Softaculous is a great Auto Installer - having 447 great scripts, 1115 PHP Classes and always adding more. Softaculous is ideal for Web Hosting companies and it could give a significant boost to your sales. These scripts cover most of the uses a customer could ever have. They cover a wide array of categories so that... Do I have to restart my server after installing KernelCare? One of the features that separates KernelCare from other services is how focused they are at providing the best service for their clients. Thanks to CloudLinux and the developers at KernelCare, there is no need to restart your server after installing KernelCare. If you still have questions, make sure to visit... Does KernelCare work with third-party drivers? The CloudLinux team is devoted to making their clients lives as easy as possible, therefore KernelCare is able to work with third-party drivers. However, you will have to update the drivers manually as KernelCare does not update them. For more information about the powerful kernel manager, visit our KernelCare... Can KernelCare work on servers that do not have Internet access? Yes. KernelCare can run on servers behind the firewall using KernelCare.ePortal. To learn more about how KernelCare.ePortal works, watch this video. If you still have questions or concerns, open a support ticket or use our live chat feature to talk with a member of our support team. I'm switching from Ksplice to KernelCare, should I restart? There is no need to restart - just uninstall Ksplice with: # yum uninstall ksplice If you still have questions or concerns, feel free to contact us by opening a support ticket or by using our live chat feature. Where can I get documentation or support? You can communicate with our team at any time - our technical advisors are there to help you. If you have questions or concerns, feel free to contact us by opening a support ticket or by using our live chat feature whenever you need it. You can also contact KernelCare official support by emailing... Block Storage Volume Overview Plans and Pricing Block Storage volumes are available in sizes ranging from 1 GB to 16 TB (16,000 GB). Volumes are charged at a rate of $0.13 per GB per month. For example, a 100 GB volume will be charged at $13 per month. just like Droplets, block storage volumes are charged in hourly increments from the... What is cPanel? cPanel is a control panel with which you can manage almost any element of your cPanel hosting account. The interface is very easy to use - cPanel works constantly to improve the platform by staying on the cutting edge of technology as well as constantly updating its various security measures, making it... What is KernelCare? KernelCare is a service that provides important updates for your running kernel, eliminating the need to restart your server. KernelCare was developed by CloudLinux and therefore works intrinsically with any CloudLinux-run server, however, KernelCare is able to work with 3rd party drivers. The best part about it:... What happens if I install KernelCare but my kernel is not supported? If your kernel is not supported, KernelCare will detect it and do nothing. There is no danger (but also no benefit) of running KernelCare on unsupported cores. KernelCare will provide an "unsupported kernel" message when it knows nothing about a particular kernel. See the list of supported kernels or learn... What is the OpenVZ problem? If you have an OpenVZ, you will exclude=kernel* in your yum.conf Use the following command to update: # yum update kernelcare --disableexcludes=main. If you still have questions or concerns, feel free to contact us by opening a support ticket or by using our live chat feature. What are the monitoring IP addresses to allow ? The monitoring service monitors your machine's status and automatically triggers a technician's intervention in the data center. All of our clients' servers and the entire network are monitored 24/7 by Nuagerie's technical teams. Nuagerie occurs as soon as an alert (non-response to pings) is... A Complete Guide on TLDs All about Top Level Domains (TLDs) Settling on a domain for your website can be an uphill struggle. Not only do you need to discover a word or expression that is clear, succinct, and unforgettable, but you also need to select which Top-Level Domain (TLD) you wish to make use of. For a majority of the...