Documentation

Should I upgrade to VPS? Most blogs and small business websites online run on shared web hosting plans. Shared hosting is economical and a great place to start; however some webmasters find that they outgrow the shared hosting resources provided as their businesses grow and need to upgrade to a more powerful solution such as Virtual... What you need to know about the GDPR The European data protection authorities have expressed concern over the unlimited publication of personal data of domain name registrants in the WHOIS. Therefore, they passed the General Data Protection Regulation (GDPR) in order to ensure WHOIS output compliancy. Starting May 25th, 2018 the following changes... CloudLinux Terms of Service and Privacy Policy If you would like to read about CloudLinux's terms of use, visit their site at https://cloudlinux.com/terms-of-use   To learn more about their Privacy Policy, go to https://cloudlinux.com/privacy-policy How to accept an SSL certificate warning page Once you've finished creating your website, you're probably going to want visitors to see all your hard work. However, if you haven't bought an SSL certificate, that might be a bit more difficult than normal. Modern web browsers - Chrome in particular - are currently pushing websites to have an... How to Add Privacy Protection to a Domain Name Domain Privacy Protection hides your information from the WHOIS, a global resource for information on domain names and their owners. Nowadays, the WHOIS is unfortunately often used by individuals to collect data and then solicit the owners. Even worse, they can use that information for the purpose of fraud or... How to add SSH Keys to your Droplet While Droplets allows you to handle your servers with password-based logins, it's often better to establish and use SSH key pairs. SSH keys are more secure than passwords and can help you log in without having to keep up with long passwords. To use SSH keys with your Droplets: Create an SSH... How to Change Your Email Password To change the password for your email: Log in to your CPanel Under Mail, click on Email Accounts Scroll down to the list of existing email accounts, find the email account for which you wish to modify the password and click on the Change Password link Enter and confirm the new... How to Choose a Good Domain Name Your domain name is your online identity, and will (hopefully) stay with you for a long time, therefore it's important to choose the best possible domain name for your needs. A domain name consists of a main name (example: mywebsite), followed by a Top Level Domain, or TLD (example: .com). Some... How to set up Hotlink protection in cPanel Hotlink protection is a security feature in cPanel designed to reduce bandwidth consumption. It works by preventing third-party websites from directly linking to your content (for example, pulling in images hosted on your server for display on their own web pages). You can whitelist specific URLs for permitted... How to set up an Addon Domain The addon domain function in cPanel allows you to host additional domains on your Nuagerie account. Each addon domain will appear to be a separate website to your visitors. If you wish to host an additional domain on your Nuagerie account, you must first purchase the domain. You may do so through your... How to create a cPanel Email Forwarder An email forwarder, as the name suggests, will forward all incoming emails to another address or program. There is no inbox for a forwarding account, and nothing is stored, which means in the case of spam, an email forwarder can also be used to dispose of any unwanted messages that end up cluttering your inbox.... How to Create a Server Backup This guide will assist you on how you can make a backup of all the applications on your server. Step 1: Go to Server Management Log into your cPanel control panel. Now, select the target server to backup or search Backup Configuration in the search bar. Step 2: Setting up Automatic Backups Click on... How small sites can get hacked If you think your site will not be hacked since it's too small to matter, reconsider. This is an incorrect and unsafe assumption that a lot of small businesses take until it is too late. Many site owners think that hackers are only interested in popular, highly-ranked websites. They are wrong. In... How to Prevent Outgoing Spam from Webmail Accounts In cPanel, the powerful web hosting control panel, there is an option for users to manage, protect and administer email addresses on their mail server. You can control outgoing mail from the single email account on your server in order to avoid potentially sending out spam.  Receive... How to Install cPanel To install cPanel & WHM on your server, run the following command: cd /home && curl -o latest -L https://securedownloads.cpanel.net/latest && sh latest This command changes your session to the home directory, downloads the latest version of cPanel & WHM, and runs the installation... How Droplets Work Plans There are 2 different kinds of Droplets: Standard and CPU Optimized. Standard Droplets Standard Droplets are the most flexible. We offer Standard Droplets from $7/month for 1vCPU and 1GB of RAM to $1372/month for 32 vCPUs and 192GB of RAM. Standard Droplets are useful for small... How to Update WHM/cPanel to the Latest Version from the Command Line Occasionally, WHM or cPanel might experience errors that can only be resolved by updating the software. To update the control panel from the command line, start by logging into your server by SSH as root. Once you're connected, enter the following command: /scripts/upcp This will only update your WHM... How to Minimize your Shared Web Hosting Server Usage Ways To Minimize Bandwidth Usage The best way to avoid excessive server resource usage is to minimize your website’s bandwidth usage. This can usually be achieved by doing any one or several of the following methods: Minimize image sizes Minimizing the size of your images, whether by... How to change your cPanel password Log in to your Nuagerie Client Area: https://www.nuagerie.com/client-area Click on My cPanel. If you have more than one domain associated with your Nuagerie account, click on the appropriate domain link, then enter your cPanel password if required. Select the Change Password icon in the Preferences group to... How to open and access support tickets You can easily open a Nuagerie support ticket – or check the status of an existing one – through your Nuagerie Client Area. To do so, please follow these steps: Log in to your Client Area: https://www.nuagerie.com/client-area Click on the Tickets tab Click on... How to Protect Servers from Malware Attacks Software vulnerabilities are constantly being exploited and monetized, and organized crime now consist of large development teams with substantial budgets. It has become a profitable industry that has seen rapid growth, fueled by ransomware schemes and crypto mining exploits, all without dire consequences. Malware... How can I activate my paid license after a trial? You can do this by running this command in SSH: /usr/local/cpanel/cpkeyclt It should look something like this: [root@cpanel home]# /usr/local/cpanel/cpkeyclt Updating cPanel license...Done. Update succeeded. Building global cache for cpanel...Done [root@cpanel home]# If you still have... How to Retrieve the Complete Header of an Email In order to resolve an unwanted email (spam) or bounce or failure problems with your email, our support team needs you to provide the detailed header of the message in question. This header contains all the information about the servers involved in the exchange of the message, the path taken by it, and the... How to Redirect an Email Address What is an email redirection? Email redirections allow you to forward a copy of every email received at an address to another email address. For example, if you have two different accounts, joe@domain.com and jsmith@domain.com, you could forward all messages sent to joe@domain.to to jsmith@domain.com, to avoid... How to Connect to your Nuagerie Client Area Welcome to Nuagerie! In order to be able to access your various services, you need to access your Nuagerie Client Area. You can do so by clicking the link on the top right of the website called "Client Area", clicking here, or by typing  https://www.nuagerie.com/client-area into your... How to Protect Against Brute Force Attacks Every day, there are announcements about how easy it is to be hacked and how much of your data may already be in the hands of cyber-criminals. Malware, ransomware, data breaches, viruses - these are words that we hear all the time and are the kind of problems that make IT experts nervous.... How to Upload Files with FTP File Transfer Protocol (FTP) is a standard method for transferring files to and from local and remote computers. While the protocol has been around for many years, it remains a flexible and popular choice due to its ability to queue and transfer large batches of files, support paused and resumed transfers,... How to find forwarders/autoresponders on a cPanel server Often while troubleshooting your client's mail issues, you will be required to find out which forwarders/autoresponders they have. On a cPanel server, this information is kept in separate files for every domain (and subdomain) in the /etc/valiases/ directory – e.g. /etc/valiases/domain123.com,... How to use cPanel’s User Manager The cPanel User Manager features a variety of options for user account control, including email accounts, FTP accounts, and cPanel accounts. Management options include adding and deleting accounts, editing account details, changing security credentials, and more. To access cPanel User Manager, head to... How to check the version of your cPanel What is cPanel? cPanel is a web hosting control panel that allows web hosting owners to manage their sites from a web-based user interface. cPanel gives a user-friendly visual Interface for all web hosting users that lets them manage their Linux server. The highly popular control panel also provides tools that... Domain Name Privacy Almost 1.9 billion records containing personal data have been compromised between January 2017 and March 2018. 75% of information breaches occur due to external hackers and data attackers. The average expense of a single data breach can be as high as $3.62 million. Seeing how harmful information breaches can be,... Interworx End User License Agreement (EULA) To learn more about the terms of use for InterWorx, visit their site at http://www.interworx.com/company/eula/   To learn about their privacy policy, go to http://www.interworx.com/company/privacy-policy/ How to Create and Manage Email Accounts Each hosting account allows you to create one or more personalized email accounts. The allowed number of accounts is displayed in the left menu of cPanel's home page (along with other statistics and information). To create a new email account: Log in to your cPanel. Under Popular... Error with my Registration? Thanks to our powerful backend service, our registration system should be as simple and pain-free as possible. However, there will be times when our fraud detectors will not allow you to continue with your purchase. If at some point during or after your registration, you see an error message that involves... Common HTTP errors and how to troubleshoot them 100, 200, 300 Series codes HTTP status codes ranging from 100 to 199 are informational codes. If a browser is attempting to access a website and these codes are returned, they are normally not displayed onscreen. They are simply internal codes for the browser’s reference. Status codes ranging from 200 to... Is it good to block ICMP requests? The Problem Many network administrators feel that ICMP is a security risk, and should therefore always be blocked at the firewall. It is true that ICMP does have some security issues associated with it, and that a lot of ICMP should be blocked. But that's no reason to block all ICMP traffic! ICMP has many... Forms of Payment We accept most credit and debit cards, including Visa, Mastercard, American Express. Unfortunately, we do not accept any cards issued by the bank known as Chase or JPMorgan Chase. We do accept Paypal and in cryptocurrency, such as Bitcoin and 50 other Altcoins If you still have questions, feel free to... The Difference between Shared and Dedicated IP Adresses Understanding IP Addresses An IP (Internet Protocol) address uniquely identifies a computer/server on the Internet. An IP address is shown as a dotted-quad number, such as 128.175.13.92. No other computer/server on the exact same network or on the Internet can have the exact same IP address at the same time.... The Difference between SSD and Magnetic Storage Drives The world of computer system storage devices can be a sea of confusing jargon and a veritable alphabet soup of acronyms, like Solid-State Drives (SSD), Magnetic Drives, Optical Drives, Magneto-Optical Drives (MO). Collecting and keeping consumer information is important if you want to know who to reach and the... Limits and Restrictions of Shared Web Hosting Shared hosting plans are subject to account and server limitations. For a complete list of resource limits, please visit our official Cloud Web Hosting page and click on the "See the detailed list of packages" button. Each of our packages have a list of the features, resources available and the storage... cPanel Legal Notices To learn more about cPanel's Terms of Use and privacy policies, visit their site at https://cpanel.com/legal-notices.html My Account has been Hacked! Important Information An account is considered pirated (or hacked) when an unauthorized individual (or automated software, such as a virus) has compromised its security measures in order to retrieve information, deface/alter its contents, or use it as a platform for further attacks.   Why would someone want to hack my web site?... LiteSpeed's Privacy Policy To learn more about LiteSpeed's privacy policy and their terms of use, please visit their site at https://www.litespeedtech.com/company/privacy-policy Cookie Policy Privacy Policy We value the privacy and security of the information that you share with us. This Privacy Policy describes how we collect, use, share, protect and process your information. Any information that you provide to us is used strictly to process and fulfill your purchase and/or for internal analytical... Droplets Overview Droplets by DigitalOcean are versatile Linux-based virtual machines (VMs) that operate on top of virtualized hardware. Each Droplet you develop is a brand-new server you can use. The two different Droplet plans, Standard and CPU Optimized, let you choose the best server for your work. Standard Droplets give you... Passwords Overview The ability to create a strong password is an underrated tool that should be taken more seriously. Just think, sometimes all that stands between a serious personal threat and your sensitive information is a username and password. That's why it's so important to have a unique form of identification... Block Storage Volume Overview Plans and Pricing Block Storage volumes are available in sizes ranging from 1 GB to 16 TB (16,000 GB). Volumes are charged at a rate of $0.13 per GB per month. For example, a 100 GB volume will be charged at $13 per month. just like Droplets, block storage volumes are charged in hourly increments from the... Do you offer a refund? All our product suppliers offer a free trial for clients to try their software before purchasing it, therefore we do not offer refunds. However, certain exceptions can be made and credit can be returned. If you still have questions concerning our refund policies, please contact us by opening a... Can I cancel a PayPal subscription? If you can log into PayPal  >  go to your profile  >  My Money  >  My pre-approved payments  >  Update  >  find Nuagerie and click on the name  >  Status: Cancel For more assistance, feel free to contact us by opening a support ticket... What is error 550 – quota exceeded? You will receive a “550 Mailbox quota exceeded” error when you attempt to send an email to a recipient that does not have sufficient space in their inbox to store the message. Errors will continue to be received until the recipient creates space in their inbox (by deleting emails and attachments) or... What happens once my domain expires? Once your domain expires, it immediately ceases to resolve on the Internet until it is renewed. While the exact dates may vary depending on the domain type, most domain types managed under ICANN (including .com/net/quebec domains) follow the following domain lifecycle: Upon domain expiration, domain ceases to... What is my server IP address? An Internet Protocol (IP) address is the series of numbers used to locate computers and other resources on networks. Your Nuagerie dedicated or shared hosting service is associated with an IP address. When a user enters your website’s URL into a browser, it is matched with the associated IP address... What are the monitoring IP addresses to allow ? The monitoring service monitors your machine's status and automatically triggers a technician's intervention in the data center. All of our clients' servers and the entire network are monitored 24/7 by Nuagerie's technical teams. Nuagerie occurs as soon as an alert (non-response to pings) is... What to do if your WordPress Website was Hacked WordPress is the world's most preferred way to build internet sites, with nearly 30% of all websites powered by the popular CMS. It's no wonder that the company behind WordPress i.e. Automattic, has a highly skilled and experienced group of developers called the 'WordPress Core Team'. You can... What to do if your website is blacklisted If an online antivirus tool detects malware on your website, it will automatically blacklist the site by adding it to its database of malicious websites. Any time a user with the same antivirus tools visits your infected site, they will see a warning. A hacker may not cause any noticeable damage when penetrating... What causes excessive shared web hosting server usage? On a shared web hosting server, all users share a finite amount of resources at any given time. If at any point, one customer on the shared server begins to use excessive resources, it negatively impacts the website and email performance of all other customers sharing that same server. The Nuagerie system... What is a Content Delivery Network (CDN)? A Content Delivery Network, or CDN, is used to bring the visitor important website content at high speeds and with peak performance. The priority of a CDN is to reduce latency, or in other words, reduce the amount of time it takes to load a website. Typically, latency is caused by two factors: routers and... Reasons to Migrate your Business to the Cloud When your website or eCommerce store starts becoming sluggish and your hosting provider has no solution, it is time to consider moving to a brand-new hosting platform. Unsatisfied hosting clients have plenty of options to choose from - standard shared hosting, dedicated server hosting, virtual server hosting,... DirectAdmin Refund, Privacy & Delivery Policies To learn more about DirectAdmin's Terms of Use policy - such as their Refund, Privacy, and Delivery Policies - visit their site at https://www.directadmin.com/policies.php Downloading and Using FTP Software Programs Below you will find links to download popular FTP programs: Free FTP Programs These programs are free to download and use. Filezilla (Windows, Mac and Linux) http://filezilla-project.org/download.php (make sure to get the “client” version) WinSCP (Windows only)... Everything you need to know about CloudLinux and server resource limits What is Cloud Linux In shared web hosting, the most common reason for downtime is a single account compromising server performance for all the other accounts that share the same server. CloudLinux essentially creates a virtual environment for each individual account on a shared web hosting server and allows the... All about Online Plagiarism The Threat of Plagiarism Plagiarism is a serious and growing problem on the Web. At any moment, anyone in the world can copy your online content and instantly paste it onto their own site. After making minor changes, they will claim your content as their own.  The Web is built on the hard work of honest... A Comprehensive Guide to Content Management Systems (CMS) A Content Management System (CMS) allows for the creation, modification, and storage of digital content, usually in terms of creating websites. The most popular CMS (by far) is WordPress, however, there are a lot of other CMS solutions available for use, each with its pros and cons. We’ll explain more about... A Complete Guide on TLDs All about Top Level Domains (TLDs) Settling on a domain for your website can be an uphill struggle. Not only do you need to discover a word or expression that is clear, succinct, and unforgettable, but you also need to select which Top-Level Domain (TLD) you wish to make use of. For a majority of the...