This error usually occurs when script packages are missing. If you have a firewall, then make sure to allow access to *.softaculous.com domains to be able to download all packages. If your firewall is blocking access to Softaculous domains, then the script library will not be able to function or update properly.
Note: Please allow access to the following domains to your firewall as these are the mirrors used to download the script packages.
- api.softaculous.com (IP: 192.198.80.3)
- s1.softaculous.com (IP: 158.69.6.246)
- s2.softaculous.com (IP: 192.200.108.99)
- s3.softaculous.com (IP: 178.32.158.97)
- s4.softaculous.com (IP: 138.201.24.83)
- s7.softaculous.com (IP: 167.114.200.240)
There are two ways to resolve this issue:
1) Using the Softaculous Admin Panel
2) Using a CRON Command
1) Using the Softaculous Admin Panel
- Go to the Softaculous Admin Panel.
- Click on Software Tab.
- Select All the scripts to enable all the scripts.
- Click on Update Settings button.
This will download all the selected scripts and your issue of INFO.XML NOT FOUND will be resolved.
2) Using CRON
Please run the following CRON command according to your panel to resolve the issue.
For cPanel SSH to your server as root and enter following commands:
Root> /usr/local/cpanel/3rdparty/bin/php /usr/local/cpanel/whostmgr/docroot/cgi/softaculous/cron.php
For Direct Admin SSH to your server as root and enter following commands:
Root> /usr/local/bin/php -d open_basedir="" -d safe_mode=0 -d disable_functions="" /usr/local/directadmin/plugins/softaculous/cron.php
For Plesk, ISPManager SSH to your server as root and enter following commands:
Root> php /usr/local/softaculous/cron.php
For InterWorx SSH to your server as root and enter following commands:
Root> /home/interworx/bin/php /usr/local/softaculous/cron.php
For H-Sphere SSH to your server as root and enter following commands:
Root> /hsphere/shared/php5/bin/php-cli -d open_basedir="" -d safe_mode=0 -d disable_functions="" /usr/local/softaculous/cron.php
If that doesn't fix it, check the official Softaculous documentation: https://www.softaculous.com/docs/INFO.xml_not_found.
If you are using InterWorx, see Inodecloud's post if the above doesn't fix it: http://forums.interworx.com/threads/8098-Simple-Scripts-and-Softaculous?p=27064#post27064
If you still have questions or concerns, feel free to contact us by opening a support ticket or by using our live chat feature.
