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How to open and access support tickets

1

You can easily open a Nuagerie support ticket – or check the status of an existing one – through your Nuagerie Client Area.

To do so, please follow these steps:

Log in to your Client Area: https://www.nuagerie.com/client-area
Click on the Tickets tab
Click on the Open Ticket option underneath the Support Menu
Your Name and Email Address will be prepopulated.
Enter a Subject, choose the Department you wish to submit the ticket to and enter the Ticket Details in the message box
If required, you may also add an attachment.
Click the Submit button.

To review an existing ticket:

Log in to your Nuagerie Client Area: https://www.nuagerie.com/client-area
From the Tickets tab you can view and sort all tickets associated with your account.
To reply to a ticket, click the View icon and then click the Reply button. Once finished, click the Submit button.

Can’t find a particular ticket?

To serve you better, there are times that our support team will combine tickets that deal with the same issue. Please review your other tickets as you’ll likely find the information you’re looking for.

If you still require more assistance, feel free to contact us by opening a new support ticket on our Contact page or by using our live chat feature.

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