Documentation

Change or reset an email mailbox password This guide concerns a separate mailbox hosted in cPanel. If your email uses Microsoft 365, Google Workspace or another provider, reset the password through that service. Your Nuagerie Client Area password is separate from your mailbox password: our account access guide helps you identify the right account. Prepare... Email not arriving or sending: a practical troubleshooting guide A missing message or sending error can originate in an app, a mailbox, a filter, or the delivery path between servers. For an address hosted in cPanel, work through these checks to narrow down the problem and give our team useful evidence. The features you see depend on your service and the options enabled for your... How to Create and Manage Email Accounts This guide applies to mailboxes hosted in your cPanel account when email hosting is included in your service. If you use Microsoft 365, Google Workspace or another mail provider, manage your mailboxes in that service: creating one in cPanel does not move your email. Create a mailbox Access cPanel through the route... How to Redirect an Email Address Email forwarding lets another address receive new messages sent to an address you manage. It can help you monitor an older address or bring incoming mail into one inbox. Before enabling it, decide who should receive those messages and how your team will retain important conversations. Choose the right place to... How to Retrieve the Complete Header of an Email Full email headers contain technical information that helps investigate delays, rejections and suspicious messages. They complement your description of the problem: a screenshot of the sender and subject does not show the full message route. Keep the right message Work from the message received in the affected... How to create a cPanel Email Forwarder An email forwarder routes incoming messages from one address to another. It is useful when an authorized person or team needs to receive mail at a different inbox. This guide covers forwarding an individual address handled by your cPanel hosting service. If your domain’s email is managed elsewhere, confirm the... Mailbox full: check storage limits and free space safely A message stating “mailbox full” or “quota exceeded” points to a capacity issue that needs checking. The code 550 alone does not establish that a mailbox is full: it can also accompany an access refusal, an unknown address or an email policy restriction. Keep the complete rejection message before changing settings.... Set up your email on a computer or phone A properly configured business mailbox lets you access messages on your computer and phone and reply from the right address. This guide applies to mailboxes whose email is hosted in your Nuagerie cPanel account. If your domain uses Microsoft 365, Google Workspace or another service, obtain that service’s settings... What to do if your email sends suspicious messages Are contacts reporting messages you did not send, are you receiving unusual delivery failures, or have you noticed suspicious email activity? Report the situation to Nuagerie promptly. The goal is to identify where the messages originated, limit unauthorized access and preserve your business email. Distinguish...