Your Client Area, hosting panel, email accounts and website administration may use different credentials. Protect each account with its own password and use the sign-in address intended for that service.
Create and protect your passwords
- Use a long, unique password generated by a trusted password manager, or a long passphrase that is difficult to guess.
- Do not reuse a password from another service, even with a small change.
- Protect the password manager itself with a strong primary password and multifactor authentication when available. Keep its recovery information somewhere secure.
- Enable multifactor authentication on services that support it, and, if recovery codes are provided, store them separately from your everyday device.
- Never send passwords, recovery codes or private keys in an ordinary support message. Give collaborators their own limited access where the service allows it; our access delegation guide explains what to check.
The accepted length and characters depend on the specific service and its current form. Follow the requirements shown there; there is no single password limit that applies to every Nuagerie service.
Avoid fake sign-in pages
Open your usual sign-in address from a verified bookmark or the official website instead of an unexpected message. Check the complete domain name and stop if the browser reports a certificate problem. A familiar logo and an HTTPS address do not, by themselves, establish the sender’s identity. Do not give anyone a temporary code in response to a supposed support verification.
If a password reset does not work
- Confirm the service, sign-in URL and username with our account and credentials guide. Changing your Client Area password does not necessarily change a mailbox, WordPress or cPanel password.
- Check whether your password manager is filling an older value or a different account. Verify the keyboard layout and accidental spaces without exposing the password.
- Use the service’s recovery procedure. Avoid repeated attempts that may trigger access protection.
- If the problem continues, record the exact error and the time, then contact support. A failed login does not by itself prove that an account was compromised.
For a specific change, see our cPanel password procedure or mailbox management guide. If you suspect unauthorized access, follow the first steps for a suspected compromise and tell Nuagerie promptly from a trusted device.
For assistance, open or follow a request in your Client Area. If you cannot sign in, use our contact form; account access must be verified before recovery assistance can be provided.
The Canadian Centre for Cyber Security also explains how to recognize phishing attempts.
