Documentation

Can I transfer my license? You can transfer your license to another Nuagerie customer at any time. However, the following must be met: Must have been 90 days since purchase. Must be an Owned or One-Time license. How to transfer a license You, the license owner, must open a ticket with us. The new owner must register an account with us. You... Choose the right IP address for DNS and access rules The IP address you should provide depends on what you are configuring. Pointing a website to its hosting, allowing an API connection and checking outgoing email are different tasks. An address that is correct for one may be unsuitable for another. Start by identifying the service and the direction of the connection.... Common HTTP errors and how to troubleshoot them An HTTP error indicates that a request did not complete as expected. The code and message provide a starting point, but the time, action and relevant logs help establish the cause. A problem may affect a page, an application, the hosting service or an intermediary. Before changing your website Record the exact code,... Commonly Used Port Numbers When configuring your web server settings, you could be asked to enter a particular port number for a certain application or service. Below is a list of frequently requested port numbers you could use with your Nuagerie server: HTTP Port - 80 HTTPS - 443 FTP - 21 FTPS/SSH - 22 POP3 - 110 POP3 SSL - 995 IMAP - 143... Dedicated Server vs Managed Web Hosting “Dedicated” describes how a server is allocated; “managed” describes how tasks are divided between your team and the provider. These are separate decisions. When comparing services, examine both the resources available to you and the responsibilities defined in the agreement. What Is Managed Web Hosting? With a... Downloading and Using FTP Software Programs A file-transfer application lets you copy website files between your computer and your hosting account. Choose a maintained application and use the encrypted connection method supported by your account. Choose an application from its official website WinSCP is an option for Windows.Cyberduck is available for macOS... Error with my Registration? Thanks to our powerful backend service, our registration system should be as simple and pain-free as possible. However, there will be times when our fraud detectors will not allow you to continue with your purchase. If at some point during or after your registration, you see an error message that involves either:... FTP settings for addon domains FTP stands for File Transfer Protocol, which is a standard network protocol used for the transfer of computer files between a client and server on a computer network. You may FTP files to an addon domain in two ways: Through your primary domain To FTP files to an addon domain, use the same information you would use... How to open and follow a support request A well-documented request helps our team understand your situation and choose useful checks. Use your Client Area to associate the conversation with the correct account and keep the discussion together. Open a requestSign in to your Nuagerie Client Area.Open the support section and choose the option to create a... How to sign in to your Nuagerie Client Area Your Client Area brings together the services, support requests and account information you are permitted to access. Use the official address instead of a link in an unexpected email. Sign inOpen the Nuagerie Client Area in your browser.Check that the address belongs to www.nuagerie.com and that the browser reports... Manage cookies in your browser For information about cookies and similar technologies used by Nuagerie, consult our Cookie Policy. Our Privacy Policy explains the handling of personal information and the contact process for privacy questions. These legal pages are the reference documents for those topics. Manage cookies in your browser You can... Reasons to Migrate your Business to the Cloud When your website or eCommerce store starts becoming sluggish and your hosting provider has no solution, it is time to consider moving to a brand-new hosting platform. Unsatisfied hosting clients have plenty of options to choose from - standard shared hosting, dedicated server hosting, virtual server hosting, and... The Difference between SSD and Magnetic Storage Drives The world of computer system storage devices can be a sea of confusing jargon and a veritable alphabet soup of acronyms, like Solid-State Drives (SSD), Magnetic Drives, Optical Drives, Magneto-Optical Drives (MO). Collecting and keeping consumer information is important if you want to know who to reach and the best... Transfer files with SFTP or FTPS Use a file-transfer client that supports the encrypted protocol available for your service. Before connecting, confirm the hostname, protocol, port and account to use. Selecting a port number alone does not turn one protocol into another. Choose the correct protocol SFTP: file transfer over SSH, commonly on port 22,... What is a Content Delivery Network (CDN)? A Content Delivery Network, or CDN, is used to bring the visitor important website content at high speeds and with peak performance. The priority of a CDN is to reduce latency, or in other words, reduce the amount of time it takes to load a website. Typically, latency is caused by two factors: routers and distance.... What to do when a certificate warning appears A certificate warning means the browser cannot normally validate the HTTPS connection. Establish the cause before sending a password, personal information or payment. If you are visiting the siteCheck the address you entered, especially the domain name.Check your device’s date and time and install its updates.Record...