Documentation

CPU, memory, IO and processes: understand CloudLinux limits CloudLinux charts use several indicators that describe different resources. Understanding them helps you give support useful information and avoid changing plans because of the wrong number. The limits that apply are those of your service; the vendor’s examples are not specifications for a Nuagerie hosting plan. CPU... Change or recover your cPanel password This procedure concerns your cPanel sign-in. It is separate from recovering your Nuagerie Client Area, a mailbox or WordPress. If you are unsure, start with our guide to identifying the right account. Change a password you know Open the correct account using the secure cPanel access guide. Check the service and... Client Area, cPanel, email or website: choose the right sign-in The same domain name can be associated with several tools. Your Nuagerie service access, hosting panel, mailbox and website administration serve different purposes. Identifying the right account helps you avoid changing a password that will not resolve the problem. Which account do you need? Nuagerie Client Area:... CloudLinux PHP Selector: versions, extensions and verification CloudLinux PHP Selector lets you choose a PHP version, extensions and certain options when the feature is available for your hosting service. First establish which websites use that setting: a selection shown in the panel does not, by itself, prove that the affected domain uses it. Identify the right tool and... Cron Jobs/Automated Tasks Introduction and overview Cron jobs are commands used to schedule tasks that must run repeatedly, for example, every Saturday and Sunday at 12 PM. These jobs allow you to automate some commands and scripts on your server, to make it easier to run repetitive tasks. For instance, you could create a cron job to send... Diagnose and fix images that do not display A missing image can interrupt a page, hide a product or make a button difficult to understand. The right correction depends on the requested file and the response it receives. This guide helps you gather useful evidence before changing your website, whether it uses WordPress or another application. 1. Define the... Diagnose high hosting resource usage Is your website slowing down or reaching an account resource limit? A useful diagnosis connects hosting measurements with what visitors and the application were actually doing. A spike alone does not establish an attack or an immediate need to change plans. Find the workload involved before changing the website. 1.... Grow your hosting: optimize, change plans or consider a VPS A growing website does not automatically need a VPS. The right decision depends on the resource you need, how the application works and the responsibilities you want your team or Nuagerie to handle. The goal is to support your business with a suitable solution, without paying for capacity that does not address the... How can I activate my paid license after a trial? You can do this by running this command in SSH: /usr/local/cpanel/cpkeyclt It should look something like this: [root@cpanel home]# /usr/local/cpanel/cpkeyclt Updating cPanel license...Done. Update succeeded. Building global cache for cpanel...Done [root@cpanel home]# For help with a Nuagerie service, open or follow... How to Blacklist an IP Address If for whatever reason, you need to block a specific IP address from accessing your website, you can deny it access by adding it to a "blacklist". cPanel gives you the option to blacklist an IP easily. First, log in to your cPanel account - either through your Client Area or by typing in www.nuagerie.com/cpanel... How to Create a Database in MySQL In cPanel, use Database Wizard or Manage My Databases to create a MySQL or MariaDB database. Menu names can vary with your panel language and version. Open the wizard in the Databases section and enter the new database name.Create a separate user with a strong password. Keep the complete names shown by cPanel,... How to Determine your Server's IP Address Several IP addresses can be associated with a server or website. To identify the public address assigned to your cPanel hosting account, start with the information in your control panel. An address used for a website, an outbound connection or a software license should not be treated as interchangeable without... How to Import/Export a MySQL database using phpMyAdmin Exporting Your Database Follow these steps. Open phpMyAdmin. Click the name of the database to export in the list down the left side. The page will refresh and show information about the selected database. Click the “Export” tab. The page will refresh and show export options. In the “Export” group, the “MySQL”... How to change the language in cPanel The highly popular control panel supports well over 30 languages, including French, Spanish, and Chinese. If you feel more comfortable with another language in cPanel, follow these simple steps. Log in to your cPanel account - either from your Client Area or typing in www.nuagerie.com/cpanel In the Preferences... How to check the version of your cPanel What is cPanel? cPanel is a web hosting control panel that allows web hosting owners to manage their sites from a web-based user interface. cPanel gives a user-friendly visual Interface for all web hosting users that lets them manage their Linux server. The highly popular control panel also provides tools that are... How to choose a PHP version for your website The PHP version should suit your application and receive appropriate security maintenance. An older version offered in an interface is not automatically the best choice for your website. Before changing itCheck the requirements of your CMS, extensions and application code.Prepare a recoverable backup of files and... How to delete Cron jobs Cron jobs can easily be deleted from cPanel. Here’s how: Log in to cPanel through your Nuagerie Client Area Click on My cPanel. If you have more than one domain associated with your Nuagerie account, click on the appropriate domain link. Enter your cPanel password. Click on Cron jobs found under Advanced. From the... How to find forwarders/autoresponders on a cPanel server Often while troubleshooting your client's mail issues, you will be required to find out which forwarders/autoresponders they have. On a cPanel server, this information is kept in separate files for every domain (and subdomain) in the /etc/valiases/ directory – e.g. /etc/valiases/domain123.com,... How to prepare a backup of your website A useful backup must recover the right data and remain accessible when the website is unavailable. Before a significant change, identify the files, database and other components your application needs. Choose the appropriate copyThe available cPanel backup tool may offer partial copies or a full archive. A full... How to protect a folder with a password Anyone can access subdirectories of public_html (folder containing all the public files of your hosting account) using a web browser. To restrict access to a particular directory under public_html: Connect to cPanel Click Directory Confidentiality in the Security topic. There you will find a list of subfolders.... How to set up Hotlink protection in cPanel Hotlink protection is a security feature in cPanel designed to reduce bandwidth consumption. It works by preventing third-party websites from directly linking to your content (for example, pulling in images hosted on your server for display on their own web pages). You can whitelist specific URLs for permitted... How to view your shared web hosting server usage Your account statistics help you understand slowdowns and plan changes to your hosting. They describe resources allocated to your account, not the whole server’s usage or other customers’ activity. Review the available measurements Open the correct cPanel service from your Nuagerie Client Area.Find the... Official cPanel Documentation cPanel offers a wide variety of services for you and your growing business. The control panel is packed full of features to take advantage of, but sometimes it can be difficult to navigate through all the options, especially if you are just starting out - that's why cPanel has a website that goes into detail about... Prepare and install cPanel & WHM on a server Installing cPanel & WHM prepares a server to host accounts, websites and potentially email. This work belongs to an authorized administrator of a compatible dedicated or virtual server. If Nuagerie already provides your cPanel hosting, use the existing panel: you do not need to install it. On a new server,... Prepare and verify a cPanel & WHM update cPanel & WHM updates maintain the hosting panel and its supported components. They can address bugs and vulnerabilities, but an error does not automatically justify a forced reinstallation. Start by identifying the version, message and affected service. On Nuagerie shared hosting, panel updates belong to server... Reduce your website’s resource usage Useful optimization reduces unnecessary work while preserving what visitors need to do: read, request a quote, book or buy. Choose changes based on an observed cause, then verify their effect. 1. Start with a measurement and a way back Review your resource measurements and, if the cause remains unclear, the... Restore a backup: plan, recover and check your website A restore can help after an accidental deletion or a problematic update. It can also replace valid data with an older version. Before starting, decide what needs to return, what must be preserved and which recovery point is suitable. Available tools, backup copies and assistance depend on your service. 1. Describe... Subaccounts, cPanel teams and Client Area access Access to a mailbox, a hosting task and service administration require different permissions. Choose individual access suited to the work rather than sharing the main account password. Available features depend on the service and enabled options. Choose the right tool User Manager: creates and manages subaccounts... Troubleshoot a cPanel sign-in problem A sign-in problem may involve the address, credentials, network or a security control. The exact message helps identify the appropriate check. If the sign-in page appearsCheck that you are using the cPanel account for the correct service. It may differ from your Nuagerie client account.Check typing, keyboard layout... Understand CloudLinux and your shared hosting CloudLinux provides tools for managing resource use on a shared hosting server. For your website, identifiable measurements and limits help make heavy workloads easier to understand and guide the next decision. This article explains the technology’s role and what to check before changing your application or hosting... Understand your hosting plan’s resources and limits A hosting plan provides several distinct types of capacity. Available disk space does not mean that every resource is unlimited. To understand a warning or prepare for website growth, identify the relevant measurement and the conditions that apply to your service. Check the correct service information Review your... Website, account or server backup: understand the difference Before requesting a backup, identify what you need to recover. A website copy, a hosting account archive and a server backup address different needs. The right choice depends on the data involved and the service you use. Understand the three levels The website or application: its files and, when it uses one, its... What is an Automatic backup? An automatic backup creates copies of data on a schedule. It reduces repetitive work, but a scheduled task does not prove that a recent, usable copy exists. The goal is to recover the right information when you need it. Check what is actually included Identify the service and the data covered: website files,... What is cPanel and how do you access it? cPanel is the administration interface for your hosting account. It provides the tools available to that account without granting full server-administration access. Common toolsManage website files, domains and databases.Administer email accounts when mail is hosted within that service.Review storage and resource... When /cpanel, /webmail or /whm shortcuts do not work The /cpanel, /webmail and /whm shortcuts provide routes from a domain address to hosting management interfaces. An error on that route does not automatically mean your account is inaccessible. Identify the failing step so you can find the appropriate access method and give support useful observations. Start with a... cURL error 6: diagnose a hostname resolution failure The error curl: (6) Could not resolve host means cURL could not resolve the requested hostname. It can interrupt an update, download or API connection. On its own, it does not prove that your DNS resolver is faulty. For a Nuagerie hosting service, start by recording the error and its context. Do not change the...