Help Centre
Set up your hosting email and understand your mailbox and device settings.
Help Centre
Guides in this category
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Prepare a Google Workspace migration
Prepare email, files, ownership and sharing for a Google Workspace move, then verify mail delivery and access before retiring the source service.
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Prepare a Microsoft 365 email migration
Inventory mailboxes, confirm administrative access and plan a pilot, DNS cutover and acceptance checks before moving business email to Microsoft 365.
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Prepare Proton Mail access and migration
Check account recovery, import scope and desktop application compatibility before moving business email to Proton Mail with your administrator.
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Change or reset an email mailbox password
Change or reset the password of a mailbox hosted in cPanel, then update your devices and confirm that sending and receiving still work.
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Email not arriving or sending: a practical troubleshooting guide
Email not arriving or not sending? Work through these checks in cPanel: webmail, your email app, quota, filters, delivery tracking and routing.
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How to create a cPanel email forwarder
Create an email forwarder in cPanel to route incoming messages from one address to another inbox, then test that delivery actually works.
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How to create and manage email accounts
Create a mailbox in cPanel, test sending and receiving, connect your devices, and manage the mailbox password and available storage space.
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How to redirect an email address
Forward new messages from one email address to another: choose the right service, understand what forwarding covers and test delivery.
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How to retrieve the complete header of an email
View the full headers of an email in Outlook, Gmail or Mail on Mac so our team can investigate a delay, a delivery rejection or a suspicious message.
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Mailbox full: check storage limits and free space safely
Mailbox full or quota exceeded: tell mailbox storage from hosting-account storage, adjust the quota in cPanel and free space without losing important messages.
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Set up your email on a computer or phone
Set up a cPanel mailbox in Outlook, Mail, Gmail or another app: secure IMAP and SMTP settings, adding the account and testing sending and receiving.
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What to do if your email sends suspicious messages
Is your address sending messages you did not write? Tell spoofing from unauthorized access, secure your credentials and review forwarders and filters.
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