Managed IT services: Your everyday IT. A team by your side.

Remote sessions rely on authorized access and the devices covered by your engagement.

• Remote access: Splashtop may be used for remote support, depending on the product, licence and compatible systems.
• Access and on-site work: Authorized users and session arrangements are agreed with you. On-site work is available in Greater Montreal.

We work remotely by default, using authorized access to the devices covered by your engagement. On-site work is available in Greater Montreal; elsewhere, support is provided remotely.

• Business hours: Routine requests are handled during business hours.
• Around the clock: For clients with a managed services or monitoring contract, emergencies and monitoring are covered 24/7.

Monitoring covers the selected devices and software, with actions planned around their condition and your work.

• Management tools: Remote monitoring and management (RMM) uses Action1 and the selected Splashtop capabilities for inventory, patching and reports. Capabilities vary by product, licence and system.
• Maintenance windows: Updates, restarts and firmware changes are assessed against versions, compatibility and agreed maintenance windows.
• Reporting: Report content, monitoring frequency and alert handling are defined in the engagement.

We assess the existing architecture before selecting configurations and changes.

• Networking: Routers, firewalls, switches and Wi-Fi, including Ubiquiti UniFi where the equipment and software version are compatible.
• VPN: WireGuard or OpenVPN can connect users or sites, depending on equipment capabilities and the chosen architecture.
• Identities: Accounts, permissions, multi-factor authentication and identity provider (IdP) or single sign-on (SSO) integration, according to the services in use.
• Logging: Collect logs useful for troubleshooting and security follow-up, with a destination, access and retention defined for your environment.

Measures are selected according to devices, risks and the licences chosen.

• Protection: Malware protection, web filtering and endpoint detection and response (EDR), according to the selected solution’s features.
• Follow-up: We define alert rules, responsibilities, authorized actions and escalation arrangements. Monitoring follows the agreed scope.

Yes. We help select, purchase, prepare and repair equipment, taking its condition and warranty into account.

• Hardware: Device condition, warranties, parts, licences and on-site work are assessed before taking over.
• Printing and scanning: Configuration of compatible printers, scanners and email relays (SMTP), with the necessary access and authentication settings.

We start with the data to recover and the work to restore, then define the copies and checks needed.

• Coverage: Workstations and servers can be backed up remotely with a compatible tool. Data coverage, destinations, access, frequency and retention are agreed with you, using local or cloud storage.
• Recovery: Restore tests, procedures and recovery objectives are agreed and documented for the systems concerned.