Help Centre
Hosting and cPanel
Find useful guidance for your files, databases and backups.
Help Centre
Guides in this category
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Change or recover your cPanel password
Change a cPanel password you know or recover a forgotten one, then check which tools and connections are affected by the change.
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Client area, cPanel, email or website: choose the right sign-in
Distinguish your client relationship, cPanel, email mailbox and WordPress accounts so you can use the right sign-in and request relevant help.
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CloudLinux PHP Selector: versions, extensions and verification
With CloudLinux PHP Selector, identify the affected websites, change the PHP version or extensions in a targeted way and check what the website runs.
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CPU, memory, IO and processes: understand CloudLinux limits
What CloudLinux SPEED, PMEM, IO, IOPS, EP, NPROC and Faults counters measure, and how to read these numbers before changing hosting plans.
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Cron jobs (automated tasks)
Schedule a cron job in cPanel, adapt a PHP command and understand email notifications and output redirection.
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cURL error 6: diagnose a hostname resolution failure
Understand cURL error 6 (could not resolve host), check the requested hostname and DNS resolution, then fix the configuration in the right place.
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Diagnose and fix images that do not display
An image is not showing on your website? Find the requested file, interpret the HTTP response, then check HTTPS, access rules and caches.
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Diagnose high hosting resource usage
Website slowing down or hitting a resource limit? Place the problem in context, identify the resource involved and match the spike to an activity.
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Grow your hosting: optimize, change plans or consider a VPS
Optimize your website, change plans or move to a VPS? Start from measurements, compare the three options and agree on who manages what before deciding.
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How to blacklist an IP address
Block an IP address or a range of addresses from accessing your website with cPanel’s IP Blocker, in a few steps from the Security section.
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How to change the language in cPanel
cPanel is available in more than 30 languages. Here is how to change the language of your cPanel interface in three steps from the Preferences section.
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How to check the version of your cPanel
Check which cPanel and WHM version your server runs using the WHM dashboard, the command line or the version file, and get an overview of the interface.
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How to choose a PHP version for your website
Choose a maintained PHP version that is compatible with your website, change it with MultiPHP Manager or CloudLinux PHP Selector, then check the result.
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How to create a database in MySQL
Create a MySQL or MariaDB database in cPanel with Database Wizard or Manage My Databases, then link a user and configure your application.
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How to delete cron jobs
Steps for deleting a cron job in cPanel: open the right account, go to Cron Jobs under Advanced, then delete the entry you no longer need.
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How to determine your server’s IP address
Find the public IP address of your cPanel account and understand why a DNS lookup, a “my IP” website or a local address can show a different result.
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How to find forwarders and autoresponders on a cPanel server
For administrators: find a domain’s email forwarders and autoresponders in /etc/valiases on a cPanel server, or with a WHM plugin.
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How to import or export a MySQL database using phpMyAdmin
Export a MySQL database to a file with phpMyAdmin to keep a copy, then import that file into an empty database already created on the server.
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How to prepare a backup of your website
Prepare a backup of your website in cPanel: choose the right copy, store it away from your hosting account and confirm that it can actually be restored.
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How to protect a folder with a password
Password-protect a folder under public_html with cPanel’s Directory Privacy tool, then check that visitors are asked for credentials to open it.
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How to set up Hotlink protection in cPanel
Turn on Hotlink protection in cPanel to stop other websites from displaying your images and files directly, and set the allowed URLs and file types.
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How to view your shared web hosting server usage
Review your cPanel account’s resource statistics, understand CPU, memory, IO, EP and NPROC, and connect any limits reached with website slowdowns.
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Official cPanel documentation
Where to find official cPanel and WHM documentation: the installation guide, knowledge base, cPanel interface documentation and EasyApache 4 resources.
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Prepare and install cPanel & WHM on a server
For administrators: prepare a compatible server, licensing, networking and backups, install cPanel & WHM, then validate everything before production use.
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Prepare and verify a cPanel & WHM update
For administrators: check the release tier and target version, prepare compatibility and backups, update cPanel & WHM, then confirm the result.
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Reduce your website’s resource usage
Reduce your website’s workload without harming its features: start from a measurement, use caching well, fix expensive processing and verify the improvement.
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Restore a backup: plan, recover and check your website
Plan a backup restore without losing recent changes: describe the need, confirm available copies, choose a consistent set of data and test the result.
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Subaccounts, cPanel teams and client area access
Choose suitable permissions in cPanel and applications, then prepare client-account access requests for your relationship with Nuagerie.
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Troubleshoot a cPanel sign-in problem
Cannot sign in to cPanel? Check the account, address and network based on the message displayed, then request a review without sharing your password.
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Understand CloudLinux and your shared hosting
What CloudLinux does on shared hosting: LVE limits, measurement scope and the information to check before changing your website or hosting plan.
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Understand your hosting plan’s resources and limits
Storage, transfer, CPU, memory, IO, EP and NPROC: tell your hosting plan’s limits apart and respond to a limit without making the problem worse.
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Website, account or server backup: understand the difference
Website, hosting account or server backup: what each level covers, who is responsible for it and which guide to follow for your situation.
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What is an automatic backup?
What an automatic backup is, how to check what it covers and the latest successful copy, and why you should test restoration regularly.
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What is cPanel and how do you access it?
Learn what cPanel does for your hosting account, how to open the right account securely, and what to check when access fails or a warning appears.
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When /cpanel, /webmail or /whm shortcuts do not work
Are the /cpanel, /webmail or /whm shortcuts failing? Return to a trusted access route, identify the exact symptom and share the right details.
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