When troubleshooting a client’s email issues, you will often need to find out which forwarders and autoresponders they use.
On a cPanel server, this information is kept in separate files for every domain (and subdomain) in the /etc/valiases/ directory, e.g. /etc/valiases/domain123.com, /etc/valiases/homedomain.net, etc.
After logging in as root, look for the domain you're interested in by entering the following into the terminal:
root@www [~]# cd /etc/valiases/
root@www [/etc/valiases]# cat phdomain123.com
contact@plothost123.com: "|/home/phdomain123/pipe.php"
autoresponder@phdomain123.com: "|/usr/local/cpanel/bin/autorespond autoresponder@phdomain123.com /home/phdomain123/.autorespond"
postmaster@phdomain123.com: admin@phdomain123.com
*: ":fail: No such person at this address"
root@web [/etc/valiases]#Where:
the first line is a file (such as a PHP script) forwarder
the second line is an autoresponder for the email autoresponder@phdomain123.com
the third line is an email address forwarder
the fourth line is the default action for unrouted emails. In this case, the “No such person at this address” message will be sent back.
If you don’t feel comfortable using the command line, you can use a plugin for WHM called ConfigServer Mail Manage. After installing it:
Access it from WHM -> Plugins -> ConfigServer Mail Manage;
Choose the domain from the list;
Click the Manage Mail Forwarders button.
You can also check forwarders/autoresponders by accessing the client’s cPanel account.
For help with a Nuagerie service, see our Support page. For general questions, see our Contact page.