Our registration system is designed to be as simple and pain-free as possible. However, our automatic fraud detection may sometimes prevent you from continuing with your purchase.
If at some point during or after your registration, you see an error message that involves either:
- MaxMind
- VariLogiX FraudCall
your registration has triggered our automatic fraud detection. If so, please contact us right away.
Steps to take
Once your account has triggered this error message, contact our support team to continue with your registration.
Our team will require two forms of identification to verify that it is really you.
Here are the kinds of identification we accept:
- A passport from the country you are living in at the time of registration
- A Canadian passport with photo
- A permanent resident card with your signature
- A driver's licence or permit
- Any other valid form of government-issued ID
Make sure the information on your identification matches the information you used to register your account. If it does not, let us know when you send us the copies.
For help with a Nuagerie service, see our Support page. For general questions, see our Contact page.