Help Centre
Nuagerie account and support
Understand your sign-ins, billing and the ways to reach our team.
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Help Centre
Guides in this category
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Accepted payment methods
Credit or debit card, Interac e-Transfer or bank transfer, and cryptocurrency on request: how to pay your Nuagerie invoices and have each payment recognized.
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Choose the right IP address for DNS and access rules
Which IP address should you provide? Tell apart a website’s hosting address, a proxy address, a connection’s source address and the one that sends your email.
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Common HTTP errors and how to troubleshoot them
Understand common HTTP errors (400, 403, 404, 500, 503, 508 and others), what to check before changing your website and what to send our team.
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Commonly used port numbers
A list of common port numbers to use with a Nuagerie server: HTTP, HTTPS, FTP, POP3, IMAP, SMTP, MySQL, cPanel, WHM, Webmail and WebDAV.
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Dedicated server vs managed web hosting
A dedicated server and a managed service are separate choices. Compare the resources, the administration scope and your team’s capacity before deciding.
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Downloading and using FTP software programs
Choose a maintained file-transfer application such as WinSCP, Cyberduck or FileZilla, and connect over SFTP or FTPS without losing existing files.
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Error during my registration
Is a MaxMind or VariLogiX message blocking your registration? Contact our team and prepare two pieces of ID so we can verify your account details.
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Find or recover access to your Nuagerie client area
Find the sign-in address confirmed for your Nuagerie account, distinguish your credentials and prepare a request for access help if needed.
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FTP settings for addon domains
FTP settings for transferring files to an addon domain in cPanel, either through your primary domain or with the addon domain’s own login details.
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How to open and follow a support request
Gather useful details about a problem, reach Nuagerie through the support contact channels and keep the context of your conversation together.
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Manage cookies in your browser
How to review or remove cookies in Chrome, Firefox, Edge and Safari, and where to find Nuagerie’s Cookie Policy and Privacy Policy.
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Transfer files with SFTP or FTPS
Set up an encrypted SFTP or FTPS connection to transfer your website files: choosing the protocol and hostname, verifying server identity and uploading.
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What is a content delivery network (CDN)?
What a content delivery network (CDN) is, how its points of presence and caching servers reduce latency, and the limits to keep in mind before using one.
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What to do when a certificate warning appears
Understand an SSL warning, gather useful details and have the HTTPS connection checked without bypassing browser protections.
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