To regain access to your client area, start with the address Nuagerie has confirmed for your account. If you cannot find that information or sign-in is not working, our team can guide you through the support page. Avoid links in unexpected emails.
Identify the access you need
Your client account, cPanel, WordPress and email mailbox are separate accounts. Our guide to choosing the right sign-in helps identify the tool for your task.
If you already have confirmed access to an existing service, use the address provided by your usual contact. If a page or sign-in notice is unfamiliar, ask for confirmation before entering credentials. Do not bypass a certificate warning.
Get help with missing access
Contact Nuagerie with the affected domain or service, the email address associated with your customer relationship and the message displayed. Explain if you no longer control that mailbox or need to add a colleague. Our team can explain the next steps after the necessary checks.
Do not send passwords, temporary codes, recovery keys or password-reset links in a support request. Identity verification may be required before access can be changed.
On a shared device
Avoid saving credentials and sign out when finished. If you suspect unauthorized access, report it and change the password from a trusted session.
Prepare the context for your request
Before a renewal, launch or significant change, identify the relevant service and any existing requests. That context helps our team connect your needs with the environment you use and continue the conversation without asking you to explain the issue again from the beginning.
Planning to grow a website or add a service? Describe the outcome you want when you contact our team. Our support request guide explains which details help make the conversation useful.